Política de reembolso

RETURN / REFUND POLICY

Last updated 6/6/2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at ShopIsisOsiris to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase / the return form provided / other, and mail your return to the following address:

Isis & Osiris 

650 Ponce De Leon Ave Ste. 300

#1441

Atlanta, GA 30308

Return shipping charges will be paid or reimbursed by us. You may also use the prepaid shipping label enclosed with your package.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 4 days from the receipt of your item to process your return]or exchange. Refunds may take 3-5 business days depending on your banking institution. We will notify you by email when your return has been processed.

EXCEPTIONS    

Sale items cannot be returned or exchanged.

 

For defective or damaged products, please contact us via the details below to arrange a refund or exchange. 

 

Please Note       

     ●     Sale items are FINAL SALE and cannot be returned.

    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

ShopIsisOsiris@gmail.com